Privacy Policy

Honest Watts (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website honestwatts.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the Website collects that is defined as personal or personally identifiable information under an applicable law;
• About your internet connection, the equipment you use to access our Website, and usage details;
• Credit information for verification and solar financing qualification purposes only (as detailed below).

When you authorize us to obtain your consumer report, including credit information, we comply with all applicable privacy laws and the Fair Credit Reporting Act (FCRA).

How We Handle Credit Information:

• Soft Credit Pulls Only: We only perform soft credit inquiries that do not affect your credit score.
• No Storage: We do not store, save, or retain your credit score or detailed credit information in our systems.
• No Display: Your credit score or detailed credit information is never displayed to you or anyone else through our platform.
• No Third-Party Sharing: We do not share your credit score or detailed credit information with third parties beyond what is necessary for immediate solar financing qualification.
• Verification Purpose Only: Credit information is accessed solely for identity verification and to assess qualification for solar financing programs.
• Temporary Access: Credit information is accessed only for the immediate purpose of qualification assessment and is not retained.
• Optional Process: Credit verification is entirely optional and not required for receiving solar quotes or estimates.

For more information about your rights under the FCRA, visit the Federal Trade Commission website at www.consumer.ftc.gov.

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To verify your identity and assess qualification for solar financing programs (when authorized).
• To connect you with qualified solar installers in your area.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Program Description: Honest Watts operates an SMS messaging program to send customer care communications to users who have submitted inquiries through the Honest Watts website. Messages may include appointment confirmations, scheduling reminders, responses to support requests, and follow-up communications related to your inquiry. No promotional or marketing messages will be sent.

• Eligibility: You must be 18 years of age or older to opt in to SMS communications from Honest Watts.
• Message Frequency: Message frequency varies based on your inquiry. You will typically receive no more than 3–5 messages per inquiry thread.
• Opt-Out: Text STOP at any time to unsubscribe from Honest Watts SMS messages. You will receive one confirmation message and no further messages will be sent.
• Help: Text HELP for assistance, or contact us directly at hello@honestwatts.com.
• Rates: Message and data rates may apply. Contact your wireless provider with any questions about your messaging plan.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Your SMS Privacy Rights:

• Opt-Out: You may opt out of SMS communications from us at any time by replying “STOP” to any verification message.
• Help: Reply “HELP” to any verification message for assistance with our SMS verification process.
• Data Exclusion: All other categories of data sharing described in this privacy policy exclude SMS opt-in data and consent, which is only shared as described above.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To qualified solar installers for the purpose of providing you with solar quotes and services.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

Note: We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: hello@honestwatts.com